Privacy Policy & Terms of Order
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We never sell or share customer contact details with third-party advertisers.
All enquiries and order cart calculations are 256-bit SSL secured.
1. Introduction
Sri Madurai Meenakshi Crackers ("SMM Crackers", "we", "our", or "us") values the trust and privacy of our customers. This Privacy Policy details how we collect, handle, and safeguard your personal details when you access our website (smmcrackers.com) and utilize our crackers enquiry, price estimation, and order booking services.
2. Information We Collect
To process your festive crackers orders and coordinate transport deliveries across Tamil Nadu, Karnataka, Kerala, and Andhra Pradesh, we collect:
- Contact Details: Your full name, mobile number, alternative WhatsApp contact, and email address.
- Delivery & Billing Information: Delivery destination city, district, state, and complete postal address / pincode.
- Order Selection: The specific cracker items, gift box packs, quantities, and chosen invoice preferences.
3. How We Use Your Information
Your data is strictly utilized for legitimate business operations:
- Generating official price estimates and verified order invoices.
- Transmitting order confirmation summaries and dispatch tracking via WhatsApp.
- Handing over delivery parcels to reputable Sivakasi logistics transport carriers.
- Responding promptly to customer enquiries within 24 business hours.
4. WhatsApp & Communication Consent
By submitting your order or enquiry through smmcrackers.com, you consent to receive order updates, tax invoices, and transport LR copy receipts through your provided WhatsApp mobile number. We strictly despise spam and never sell your phone number to third-party marketing companies.
5. Payment Information Security
We do NOT store or collect bank account passwords, debit/credit card numbers, or CVVs on our servers. All transactions follow standard bank transfers, UPI QR code confirmations, or authorized counter payments.
6. Third-Party Logistics Partners
To deliver crackers safely to your selected town or transport hub, necessary delivery details (Customer Name, Phone, and Town) are shared with verified parcel services and transport companies operating from Sivakasi.
7. Customer Rights & Inquiries
If you wish to update or review your stored order records, or have privacy inquiries, please contact our administrative desk at info@smmcrackers.com or call our Sivakasi office directly.
Questions regarding our Privacy Policy?
Reach out to our customer support desk or submit a quick enquiry anytime.